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FREQUENTLY ASKED QUESTIONS

Maxicovers has four payment methods to suit your needs. Once you start the purchase process, the system tells you all the options you have to pay for your order. All you have to do is choose the option you like best and follow the instructions on the page.

You can choose between payment by credit or debit card, PayPal, Cash on Delivery and bank transfer.

At Maxicovers we use a payment system called "TPV".

The "TPV" system allows us to offer this service with maximum security, it incorporates the "SSL" protocol (Secure Sockets Layer). This protocol is used by banks and other organisations to ensure the integrity and confidentiality of the data you send, so you can be sure that third parties can not have access to your personal data.... It also incorporates security systems such as 3D Secure (Verified by VISA and MasterCard SecureCode ).

Yes. It is important that you indicate the order number in the transfer description. Your order will be processed once payment is received.

PayPal is a payment platform that makes the transaction through your personal PayPal account, without sharing your bank details and always in a secure way.

Yes. It is recommended that you register to make a purchase so that we have all the data necessary to make the delivery without any problems.

I forgot my password

In the login section, click Forgot your password? We will send you an email with instructions on how to set up a new one.

What shipping methods do you have?

Nacex

Your order is delivered to the front door of the building or house on the date indicated on the product sheet. This option is free for orders over €50 . If the amount is less than €50 , the shipping cost is €3. Whenever the product is available the delivery will be in 24-48 working hours and only for Peninsular Spain and Portugal.

DPD (Dynamic Parcel Distribution)

Your order is delivered to the front door of the building or house on the date indicated on the product sheet. This option is free for orders over €300. If the amount is less than €300, the shipping cost is €8.

Do you ship to the Vanary Islands?

Yes. Shipments to the Canary Islands have a delivery time of 15 days.

If the purchase exceeds €150 the shipment is free. Otherwise the shipping costs are €18.44 (VAT included).

In this case the shipment will be made by Correos y Telégrafos with the Blue Package modality.

Do you ship to Ceuta and Melilla?

Yes. If the purchase exceeds €150 the shipment is free. Otherwise the shipping costs are €18.44 (VAT included).

In this case the shipment will be made by Correos y Telégrafos with the Blue Package modality.

Yes, orders can be dispatched to Spain, France, Germany, United Kingdom, Italy and Portugal.

For orders in Spain or Portugal, if the purchase exceeds €50 shipping is free. Otherwise the shipping costs are €3 (VAT included).

For all other orders, if the purchase exceeds €300 the shipping is free. Otherwise the shipping costs are €8 (VAT included).

In this case the shipment will be made by the transport company DPD (Dynamic Parcel Distribution).

In principle, all orders will be delivered once we have all the chosen products available. In the event of a problem, we can offer the customer the possibility of making a partial shipment at no cost, so as not to have to wait until we have the goods in full.

We ship your order within 2-3 business days, except for certain products which are 10-12 business days. (Rolls of fabric, 4-seater covers, super-elastic covers, earmuff covers, duo system, clic clac, Chester and corner sofa covers, chair covers, IKEA sofa covers, elastic chaise longue covers, cushion covers and reclining sofa covers)

The day we ship your order we will notify you with an email and the transport agency will deliver in 24-48h.

The orders are sent by the transport agencies arranged by Maxicovers to the delivery address that you indicate in the order.

How can I check the status of my order?

Log in and track the status of your order in My Order, within My Account. Both we and the transport agency will send you an email with the tracking number of the order, after leaving our facilities.

Can I make changes to or cancel my order before I receive it?

Yes. You must contact our customer service team on 960 707 757 or email info@maxifundas.com and inform us of the relevant change or cancellation.

I received a defective or unordered product. What do I do?

Send an email to info@maxifundas.com or call customer service on 960 707 757 and indicate the order number and reason for return. To speed up the process, also send us images showing the defect or the product you did not order.

My order didn't arrive on the scheduled date

You can find out where your order is in the My Account tab. If you have any questions, please contact us on 960 707 757 or email info@maxifundas.com and we will help you resolve it.

I want to change the delivery address and/or give additional information to the shipping agency before my order is delivered

Send an email to info@maxifundas.com or call the customer service number 960 707 757 and indicate the order number and the reason for the change or additional information you want to provide or add.

What if I'm not home when my order is delivered?

The carrier will contact you via text message or telephone to set a new delivery date or collection point.

I didn't receive all the products I had ordered

Please contact us on 960 707 757 or email info@maxifundas.com to resolve your case.

I nedd the invoice for my order

We send the invoice in paper within each order, however if you want the invoice in digital format send an email to info@maxifundas.com indicating the order number of which you want the invoice and you will get it as soon as possible.

Can I see the product in a physical store before I buy them online?

At the moment we do not have any physical store. Remember that if you are not satisfied with your order you have 14 days to make the return or exchange: send the withdrawal document (download the withdrawal document) to info@maxifundas.com or through the customer service telephone 960 707 757

- The product must be returned in the same condition in which it was delivered, with fair use for a mere check of its good condition and/or operation and with the original packaging complete, otherwise the product will suffer a depreciation.

- The costs of return in case of exchange will be borne by the customer.

- Once the goods have been received in our warehouses, and after checking the state of the goods, we will proceed to refund the amount paid for the returned articles in accordance with the method of payment made by the customer or the shipment of the new articles chosen to exchange.

I want to return my order

Send an email to info@maxifundas.com or call customer service on 960 707 757 and indicate the order number and reason for return.

How many days do I have to return my order?

Once you have your order at home, you have 14 days to process the return.

Are returns free?

For the return of orders sent to Peninsular Spain and Portugal, the customer has the option to use our transport agency and the charge will be deducted from the refunded amount (€6) or you can send us the articles to be returned using whichever method / transport company you choose.

For the Spanish Islands and the rest of Europe, the customer will be responsible for sending us the product to be returned or exchanged at their own cost.

In the case of exchanges the costs of sending the new goods will be as follows:

Peninsular Spain and Portugal: Shipping costs are €6 (tax included)

Balearic Islands: Shipping costs are €12.70 (tax included)

Canary Islands, Ceuta and Melilla: Shipping costs are €18.44 (tax included)

In the case that the returned product does not arrive in perfect condition or is missing anything, it will remain in our warehouse until it is picked up by the client.

When will I receive a refund for the return of my order?

Once the merchandise has been received in our warehouses, and after verifying its condition, we will proceed to refund the amount paid for the returned items in accordance with the payment method used by the client.

Can I request a refund for returning my order to another card or payment method?

Yes. If you wish to have your return refunded to a payment method other than the one you used to make the previous order payment, you must notify us of this. Send an email to info@maxifundas.com or call the customer service number 960 707 757 and indicate the order number and at that time you must provide the new payment method in which you want to deliver the return.


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